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SSR2013 errors when doing granular email restore

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I need a solution

I have SSR2013 installed on Windows Server 2012 and am trying to restore some emails.

I've been able to load the Restore file (.sv2i) no problem and can view the different email databaes and their accounts and emails from within the SSR2013 Granular Restore Option program.

However when I try to Recover an email it straight away fails with the below errors.  

bderror1_0.jpg

Followed by:

bderror2_0.jpg

and then finally:

bderror3_0.jpg

This final error will come up continually if I click Ok and I need to crash out of the program.

Office 2010 is installed on this server and the version of Exchange that I'm recovering from is Exchange 2010.

I'm able to do a granular restore on files without any problem.

I've tried using different backup sets but get the same error every time and have also tried installing the granular restore option on an alternative server but got these same errors.

 

I don't know if i'm missing something obvious here because i've successfully done it fine on other sites I manage but since setting it up at this site it just won't work.

Any ideas?


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