Needing Symantec System Recovery 2011 Disk

I have a licensed and activated verison of Symantec System Recovery 2011 running on Windows Server 2008 r2 and I'm wanting to create a bootable recovery disk.  When I goto the file connect site and enter my license number I get this message below: - What I'm wanting to know is how I can get an .iso?  I called customer support and they couldn't help me unless I provided my serial (which I don't have at this point and time) All I have is my activated license number.  Any help would be appreciated, thanks.

"You have entered a serial number that does not exist in FileConnect. Please check to see if you have entered the correct number. If you are trying to access a Veritas product please go towww.MyVeritas.com to access your product."